PRIVACY POLICY & 特定商取引法に基づく表記

■PRIVACY POLICY/プライバシーポリシー■

TOKYO ACTIVE TOURS (hereinafter referred to as “our company”) has established a personal information protection policy as follows, built a system for personal information protection, and made all guides thoroughly aware of the importance of personal information protection and efforts to protect personal information. We will promote the protection of information.

TOKYO ACTIVE TOURS(以下「当会」)は、以下のとおり個人情報保護方針を定め、個人情報保護の仕組みを構築し、全ガイドに個人情報保護の重要性の認識と取組みを徹底させることにより、個人情報の保護を推進致します。

Management of personal information/個人情報の管理

In order to keep customers’ personal information accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, we maintain a security system, develop a management system, and provide guide training. We will take necessary measures such as thoroughness, implement safety measures, and strictly manage personal information.


Purpose of use of personal information/個人情報の利用目的

The personal information entrusted to us by our customers will be used for sending e-mails and documents for the purpose of contacting us, providing guidance on our business, and answering questions.


Prohibition of Disclosure and Provision of Personal Information to Others/個人情報の第三者への開示・提供の禁止

We will properly manage the personal information entrusted to us by our customers and will not disclose personal information to others except in the following cases.
・When there is customer consent
・When disclosing to a contractor that our company outsources in order to perform the service desired by the customer
・When it is necessary to disclose based on laws and regulations


Security measures for personal information/個人情報の安全対策

We take all possible security measures to ensure the accuracy and safety of personal information.


Personal inquiry/ご本人の照会

If a customer wishes to inquire, modify, or delete his or her personal information, we will respond after confirming the identity of the customer.


Observance and review of laws and regulations/法令、規範の遵守と見直し

We will comply with Japanese laws and other norms applicable to the personal information we hold, review the content of this policy from time to time, and strive to improve it.
For inquiries regarding the handling of personal information by our company, please contact us at the following.
Mail: info☆
*Please change ☆ to @ when making inquiries.




Act on specified commercial transactions

Trade name
Disclosure without delay upon request
Disclosure without delay upon request
Operation manager
Yuko Suzuki
(鈴木 優子)
Refund policy
3 days before the reservation date ~ 25%
2 days before the reservation date ~ 50%
After the day before the reservation date 100%
*A cancellation fee of 10% will be charged in case of cancellation at the time of payment completion.
*The displayed cancellation policy includes a cancellation fee.

ご予約日の3日前〜 25%
ご予約日の2日前〜 50%
ご予約日の前日以降 100%
Additional fee
Means of payment
Credit card payment only
Delivery time
Date and time of the requested tour
Settlement period
Processed immediately after payment
Selling price
Amount stated on the application page for each tour